Glossary & Acronyms

The third component in Telecom Egypt's OSS stack. Activates services on the network after IM completes inventory updates.

Broadband technology delivering internet over copper phone lines. Asymmetric = different download/upload speeds.

The XML block in EgyptWorkSheetAll SOAP requests containing all technical/resource parameters (RFS data). Nested inside bussItem.

A single service provisioning action within a SOAP request. Contained inside bussInfo.

Service parameters visible to or about the customer (name, email, account number, username, password). IM classifies CFS vs RFS automatically.

The customer-facing system where orders originate. Telecom Egypt's CRM sends orders to OM.

Hardware installed at the customer's location — ONT, router, STB, IP phone.

The internal network connecting OSS servers, including VPN tunnels and firewall policies.

Network equipment at the exchange that aggregates ADSL/VDSL subscriber lines.

Fiber optic broadband technology delivering internet directly to the subscriber's premises.

Unique identifier included in each SOAP request from OM. Used as an idempotency key by IM.

The system documented here. Stores all service and resource inventory for Telecom Egypt's OSS.

Call center infrastructure based on IP telephony.

Television service delivered over IP network infrastructure.

Secure LDAP protocol used by IM to authenticate user passwords against Active Directory.

Interface through which management systems (like IM) access network element data. Requires licensing from Huawei.

A physical or virtual network device (DSLAM, OLT, ONT, switch, etc.).

Software platform for managing network devices. Matrix and eMatrix are NMS systems.

The second component in the OSS stack. Receives orders from CRM and sends work orders to IM and AM.

Central office equipment that connects to ONTs in an FTTH network.

Customer-side device in an FTTH deployment. Converts optical signal to ethernet.

The software systems (OM, IM, AM) used to support telecom service operations.

A physical location where network equipment aggregates subscriber connections. popid in SOAP = exchange POP.

Authentication protocol used for DSL broadband connections. UserName and Password in SOAP are PPPoE credentials.

Technical/network parameters needed to provision the service (frame, slot, port, VLAN, IP, OLT, etc.). IM classifies these automatically.

SMS gateway infrastructure.

Protocol for VoIP/IP-Phone services. SIPDomainName in SOAP specifies the SIP domain.

IPTV receiver device. STB SN and MAC are tracked in IM.

Testing phase where Telecom Egypt validates the system before commercial launch.

Faster DSL technology than ADSL. Requires shorter copper loop lengths.

Network segmentation tag used in FTTH deployments. Assigned per subscriber in IM.

A provisioning task sent from OM to IM, containing all service and customer parameters.